SwiftSpot Privacy Policy

SwiftSpot Inc. ("SwiftSpot," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our parking and storage marketplace platform, website, mobile application, and related services (collectively, the "Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use our Services.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, password, and profile photo
• Identity Verification: Government-issued ID, driver's license information, and verification documents
• Payment Information: Credit card details, bank account information, and billing addresses (processed securely through Stripe)
• Listing Information: Property details, photos, descriptions, availability, and pricing for parking spots and storage spaces
• Storage Information: For storage bookings: item categories, dimensions, and stored item descriptions (no inventory tracking)
• Communication Data: Messages, reviews, ratings, and other communications through our platform
• Support Requests: Information provided when contacting customer support

1.2 Information Automatically Collected

When you use our Services, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Usage Data: Pages visited, time spent on pages, click-through rates, search queries, and interaction patterns
• Location Data: Precise location when using location-enabled features, general location based on IP address
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms when you connect your accounts
• Payment processors and financial institutions
• Identity verification services
• Marketing partners and analytics providers
• Public databases and government sources

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Provision

• Create and manage your account
• Process bookings and payments
• Facilitate communication between hosts and renters
• Provide customer support and respond to inquiries
• Verify identity and prevent fraud

2.2 Platform Improvement

• Analyze usage patterns and improve our Services
• Develop new features and functionality
• Conduct research and analytics
• Personalize your experience

2.3 Communication and Marketing

• Send transactional emails and notifications
• Provide promotional offers and marketing communications (with consent)
• Send service updates and policy changes

2.4 Legal and Safety

• Comply with legal obligations and regulatory requirements
• Enforce our Terms of Service and policies
• Protect against fraud, abuse, and security threats
• Resolve disputes and investigate violations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 With Other Users

We share certain information to facilitate transactions:

• Host and renter contact information for confirmed bookings
• Public profile information and reviews
• Listing details and availability

3.2 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform:

• Payment processors (Stripe) for transaction processing
• Cloud hosting providers for data storage and processing
• Analytics providers for usage analysis
• Customer support platforms
• Identity verification services

3.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms of Service and protect our rights
• Protect the safety and security of our users and the public
• Investigate fraud, security breaches, or policy violations

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Secure payment processing through PCI-compliant providers
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services and maintain your account
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Prevent fraud and ensure platform security

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to access and obtain a copy of your personal information we hold about you.

6.2 Correction and Update

You can update your account information at any time through your profile settings or by contacting us.

6.3 Deletion

You may request deletion of your personal information by contacting us at privacy@swiftspot.ca. We will process your request in accordance with applicable data protection laws. Please note that we may retain certain information as required by law, for fraud prevention, or for legitimate business purposes such as resolving disputes or enforcing our agreements.

6.4 Opt-Out

You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or updating your preferences.

6.5 Exercising Your Rights

To exercise these rights, please contact us at privacy@swiftspot.ca. We will respond to your request within the timeframe required by applicable law.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience and collect usage information. For detailed information about our use of cookies, please see our Cookie Policy.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of our Services.

8. International Data Transfers

SwiftSpot operates primarily in Canada, but our service providers may be located in other countries. When we transfer your personal information outside of Canada, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website
• Sending email notifications to registered users
• Providing in-app notifications

Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of British Columbia, Canada, and applicable federal privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).